Client Care Consultant

Location

Description

Work within the Federal Government in a Client Care Consultant job Your New Company Work for a well-respected Government department, their recent growth has created an opportunity in their Client Care team where you will be investigating & logging complaints from people who believe they have been treated unfairly or unreasonably from a public or private sector organisations. Your new role The aim of your role is to resolve complaints impartially, informally and as quickly as reasonably practicable. On a day to day basis you will: • Receiving inbound calls from the public • Understanding issues and complaints • providing advice and assisting clients • Logging calls on systems • Troubleshooting issues What you'll need to succeed • High interpersonal and communication skills • Tertiary qualification • Customer Service Experience • Contact Centre experience preferred • Computer literacy - high proficiency in the use of Microsoft Excel, and other Microsoft Office applications (Word, PowerPoint, Outlook) and JDE • Need to be willing to get a Police Check What you'll get in return • Work for a well-respected company • Get to work in a professional environment, growing your professional profile • work in a supportive team • competitive pay What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now or forward your CV to Kelly Daines via Kelly.

Daineshays.com.au or call 9604 9690 2131326.

Company
Hays
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Posted

16 Sep 2019

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