Customer Service Representative
Multiple opportunities for Customer Service professionals to join one of our leading clients in Melbourne. Your new company As a Customer Service Representative you will ensure maximum customer satisfaction by providing exceptional customer service support, while maintaining an acute understanding of the customer's needs and expectations. The Customer Service Group receives, coordinates, and processes all sales orders sourced from the telephone, faxes, EDI, voice mail, customer portals, and other electronic means.
This includes working with the customer, sales, supply chain and finance/accounting to drive the order to cash process Your new role Ensure account profile information is up to date. Assist in dispute/issue resolution as the need arises. Provide up to date product information and respond to technical inquiries to meet customer requirements Resolve a wide variety of complex issues with focus on details in order to analyse and make quick resolution.
Process credits related to customer orders and promotional programs. Work with Supply Chain to notify appropriate sales personnel and customers as necessary of shipments, voided orders, and problems related to assigned account shipments. Work with Logistic Team to coordinate domestic and export logistics and customs paperwork.
Support the customer service supervisor in various sales administrative activities which may include customer communications, travel/meeting planning assistance, etc. Work with supply chain, sales, credit and freight forwarder to ensure customer service excellence throughout the entire order to cash process. Perform specialised customer service related assignments/projects as allocated.
Act as a customer advocate building relationship and long term mutual benefit. What you'll need to succeed Customer service experience in a manufacturing/distribution environment. Strong skills with Microsoft Office, including Word, Excel and PowerPoint.
The ability to work independently and also with a team. Excellent communication and interpersonal skills. Essential experience and job requirements Other essential skills and knowledge A minimum of a Bachelor's Degree.
Basic knowledge of export and logistics are desirable. What you'll get in return Full-time, 6 month contract with sick and annual leave benefits included Extensive training and development structure, with on-going support An opportunity to work for an exciting new team in Melbourne CBD What you need to do now Weâ€™re looking for the right people for this role, so please apply online for consideration, click 'apply now' to forward an up-to-date copy of your CV. If you have any further questions about this role, please contact Jason Gayed on 0396049606 Only successful applicants will be notified.
All applicants must be resident in Australia 2154759.