Internet Security / Help Desk Support
Does Technology Excite You? If you answered yes, we may just have the job offering for you We require an enthusiastic help desk support & sales representative to join our fast-paced business within the online security industry (that means you'll already need to know all about the Internet, be willing to answer and make telephone calls and know how to operate a computer). This role will be responsible for maintaining an extremely high level of customer support - as well as sales, lead response and customer retention. Required Skills : - Customer support/help desk experience highly regarded.
- Broad internet knowledge required. - Excellent time management skills. - Problem-solving skills.
- Must have a helpful disposition, with a 'can do' attitude. - Able to work in a fast paced environment. - Strong communication skills.
- Sales experience highly regarded. You will also need to display a professional approach to customer support with a high level of written communication skills and excellent telephone manner. This is a full time, on-site position.
Both day and night positions are available (your training will be throughout the day - for approximately 2 weeks during normal business hours). If applying for a day position your normal weekday working hours will be 9am to 5pm. If applying for the night position your normal weekday working hours upon completion of the initial training will be 7pm to 3am during summer and 6pm to 2am during winter.
Our business is located in Bundall on the Gold Coast, which means you'll have to be currently living on the Gold Coast to apply for this position. Our company provides online security services. The role you will be responsible for involves assisting customers with technical support questions and product enquiries.
You'll also be responsible for some aspects of inbound and outbound sales. We welcome applicants to send a resume with covering letter detailing related experience (include a link to your Linkedin profile if you have one) and why you think you are suitable to this position. You must confirm to us whether you are applying for a day or night position.
Applicants that do not provide a properly formatted covering letter will be discarded..