GOC Operator



Our Company Tabcorp is a world-class diversified gambling entertainment group and a top 50 ASX company. We operate the iconic brands Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing and Sky Sports Radio. We also deliver leading gaming services and products through MAX.

Our 5,000-plus strong team is as diverse as Australia itself. Our people drive familiar brands which ignite passion and excitement in millions of Australians. This leadership is reflected in who we are.

If, like us, you’re truly customer-led and you want to use your talent to create awesome moments, we’d love to hear from you. Our Tech Team Technology underpins everything we do at Tabcorp. Our tech team are passionate technologists who inspire and are inspired by our customers.

Our team adopt contemporary ways of working to deliver solutions and create value for our businesses. We are currently going through an exciting integration and transformation and we are seeking exceptional talent to deliver our new strategy. Role Summary The Group Operations Centre (GOC) monitors and provides level 1 and 2 support to the Tabcorp Group environment 24 hours a day, 7 days a week and 365 days a year.

Additionally, operators will be accountable for triaging, responding to and managing incidents. How you will Contribute Monitor a wide variety of information and network systems that include, but are not limited to LAN/WAN systems, routers, switches, firewalls, Unified Communication systems, servers, storage, backup, operating systems and core applications Leverage various tools to identify outages, analyse trends & investigate alerts Provide timely response to all incidents, outages and performance alerts. Categorising issue, perform basic triage and drive escalation to the appropriate technical teams Identify and prioritise incidents in accordance with customer business requirements, organisational policies and operational impact Document all actions in accordance with standard company policies and procedures Notify customer and third-party service providers of issues, outages and remediation status Collaborate with internal and external technical and service teams to create and/or update technical documentation of our processes and procedures used throughout normal operations Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, backups, script execution, router installs etc.

) Provide after hours support for teams in 24 x 7 environment operational environment with high uptime requirements such as our Wagering and Gaming Retail and Facilities critical infrastructure (air conditioning, UPS, generators) Monitor and manage ticket queue Our Ideal Person Minimum three years’ experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous Network Operations experience is strongly preferred Strong analytical skills and ability to diagnose server or network al.

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16 Sep 2019


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