Operations Manager- Support Coordination Geelong



About the Company genU is short for Generation You. Because whatever generation you belong to, whether you’re young, old, or somewhere in between, what unites us is the belief that neither disability nor ageing are disadvantages to be endured but challenges to be met boldly, achievements to be had and adventures in the making. genU has been 60 years in the making.

Bringing together the best of two trusted and respected organisations, Karingal and St Laurence, genU builds on this experience, adding a new ambition: to become the leader in what we do. About the role The position of the Operational Manager, Support Coordination is to manage a team providing high-quality support coordination deliverables. Implementing the operating model for support coordination and ensuring high quality and timely reporting for participants choosing genU as a provider.

The Support Coordination Operations Manager will provide coaching, mentoring and support to the team members and ensure consistent practice for coordination responsibilities Develop operational policies, practices and guidelines as required; ensuring organisational activities and outcomes are achieved. Establish, maintain and grow customer relationships with internal and external stakeholders. Monitor service delivery standards assessing the quality of participant outcomes, potential risks and complaints management.

Ensure compliance with funding arrangements and service agreements Support and lead support coordinators to meet participant goals, align to the indicators in the operating model and the role requirements articulated by the National Disability Insurance Agency. About You To be successful in this role it is a requirement that you have: Qualification relevant to the human services field and substantial experience working in the human services field and with the National Disability Insurance Agency Strong focused and collaborative leadership capability Experience managing people in the human services sector Comprehensive knowledge of delivering services to people living with a disability and/or mental health support needs Sound interpersonal and communication skills with the ability to deal with a diverse range of people and situations Employee Benefits Generous salary packaging options Access to a free Employee Assistance Program including financial assistance and dietician services Free onsite parking available Career development opportunities Work for an organisation passionate about providing high quality support and care Please click the link below to view the Position Description outlining full details of this role: Operations Manager- 04092019.pdf For further details on this role, please contact Ashlan Smith on (03) 5249 8931.

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16 Sep 2019


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