Customer Experience Assistant
Mirvac Retail is the market leader in creating value for our customers. We do this by working collaboratively to deliver bold and innovative retail experiences across our portfolio of bespoke urban assets. We currently have a new and exciting opportunity for two Customer Experience Assistantâ€™s to join our team at Toombul Shopping Centre.
As a Customer Experience Assistant, you will be the face of the Centre and communicate comprehensive information and knowledge about the Centreâ€™s offers and events. Moreover, you will utilise your passion for helping others to deliver exceptionally memorable and rewarding experiences to our Retailers, our Customers and our Communities. Responsibilities of the Customer Experience Assistant include but are not limited to; customer, retailer and contractor enquiries, complaints handling, managing the process for lost property and mobility equipment, assisting security with any requests, emergency procedures, marketing support, updating registers for reporting and some ad hoc general administration duties.
The ideal candidate will possess: Experience in the retail or customer service industries in a high volume, customer facing role Strong time management skills Be proactive and self-motivated Positive friendly attitude Ability to work as part of a team but also independently Excellent presentation IT proficiency e.g. Microsoft Office package.
Please note this is a casual role requiring weekend and evening work. Weâ€™re looking for someone with a lot of flexibility, potentially to work 3-4 days a week. Must be available to work weekdays, weekends, Thursday evenings and public holidays.
In return you will be joining the Worldâ€™s most sustainable property company and truly have an opportunity to establish your career with an industry leader. We will provide you with all the training and knowledge you need to make your role not only a success but also enjoyable, challenging and fun If you are interested in being considered for this diverse, rewarding and challenging opportunity at Mirvac please apply with your current resume. For more information on Mirvac please visit our website www.