Client Support Analyst
Who are we? Schneider Electric is passionate about its people, we are proud to promote diversity, inclusion and work-life integration â€“ weâ€™re a great place to work but we are continually striving to be the best place to work What do we stand for? When you work for Schneider Electric you work for a company passionate about its people. We are proud to promote diversity, inclusion and work-life integration â€“ weâ€™re a great place to work but we are continually striving to be the best place to work What is the role? We have a great opportunity for a Client Support Analyst (CSA) to join our Client Management team in our Macquarie Park, Sydney office. If you are looking for a career in the Energy Sector, perhaps just starting out, looking for learning and development opportunities with a career mapped out for you then this may be for you In 2019 Schneider Electric was named as the leading global Energy as a Service (EaaS) provider.
Our Client Management team know our clients better than they know themselves. Client Managers deliver solutions to enable clients to get the best out of their energy including Renewable Power Purchase Agreements (PPAs), micro grid solutions and integrated buying strategies where our clients actively respond to price signals in the market. Our demand team are designing and delivering energy efficiency solutions via Energy Performance Contracts to improve the profitability of our clients.
Our sustainability team is helping design Science Based Targets and roadmaps to improve corporate sustainability. Specific responsibilities for Client Associate include: â€¢ Support the Client Management Team and Client Implementation Team in setup and implementation of data for new clients; â€¢ Update and maintain critical customer information within internal systems, as client portfolios change; â€¢ Produce & generate internal and external client operational reports to assist Client Managers and operational teams in managing critical customer data; â€¢ Establish relationships both internally across our teams and with clients at the site and corporate level as required; â€¢ Field customer inquiries; â€¢ Participate in structured training programs and initiate self-driven training of the energy industry and Schneider Electricâ€™s service offerings; â€¢ Contribute to process enhancement & new process development; â€¢ Complete and process System Based Exception Reports. Why you? You are someone who gets excited by innovation.
You are a highly driven and confident individual who wants to work for a value based organisation whose solutions are leading edge. You are focused, great team coordination skills coupled with strong project management skills. In addition, you have the following skills : â€¢ Excellent analytical skills and attention to detail; â€¢ Strong communication skills both verbal and written; â€¢ Proven track record of providing excellent customer service int....