Customer Contact Officer-Dandenong



Seeking outcome driven individuals who will be able to work in a highly structured inbound call centre work environment. About the role - As a Customer Service professional with Serco, you will be servicing customer inbound calls on behalf of an Australian Government department via our Dandenong contact centre. The role is focused on managing complex enquiries and measured against consistent KPIs including and not limited to: strong attention to detail and good time management in resolving customer enquiries in a timely manner.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role. If successful, you will receive fully paid, comprehensive classroom training in our training facilities. No previous Call Centre experience is required; however, you will need to have a high level of computer literacy, be process driven, an engaging phone manner and a strong desire to learn new skills.

To be successful in this role, you will have: The highest levels of personal integrity and ethical behaviour. Full availability to work up to 38 hours a week, Monday to Friday between 7:00am and 8:00pm An ability to commit to working a rotating roster, which we aim to release four weeks in advance Previous Client or Customer Service experience. FULL Australian Citizenship and provide suitable documentation for a thorough Security and Citizenship Check.

An ability to follow processes and solve problems, be motivated to provide great customer service to the public. What you will receive- 4 weeks of fully paid classroom and computer based training at our contact centre Excellent Career development opportunities Work between Monday-Friday only If this sounds like it’s for you, please apply now. Please submit your resume (as one document).

We look forward to receiving your application Please note- to be eligible for this role, you will need to be an Australian Citizen and prepared to provide suitable documentation for a thorough Security and Citizenship Check Serco is a values-led company with a culture and ethos at the heart of everything we do. We give our people real responsibility, allowing them to put their ideas into practice and to truly make a difference for our customers and the public. Serco values of Trust, Care, Innovation and Pride underpin everything we do.

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply..

Serco Group
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20 Sep 2019


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