AM Operations Manager



About Toll Toll Group, part of Japan Post, is the Asia Pacific region's leading provider of integrated logistics services, employing approximately 40,000 people across 1,200 locations in more than 50 countries. Toll's second-to-none capabilities and global reach help provide customers with logistics solutions capable of serving the most comprehensive global supply chains. The Role Our site in Mackay requires an AM Operations Manager to manage and develop safe working environments, provide customer satisfaction whilst maximising profitability for Toll.

Key Responsibilities: Manage operations in line with business practises for compliance and effectiveness daily Maintain a focus on loading accuracy to ensure the integrity of manifest data and customer satisfaction Manage utilisation of all vehicles for delivery or pick up to meet customer and business time-lines Manage load compliance including freight packaging, load restraint and integrity and Dangerous Goods requirements Manage the monitoring of Toll’s scanning devices for compliance and daily performance with regard to dwell times and efficiency Manage drivers and sub-contractors to ensure compliance with Fatigue Management Guidelines and company policies and procedures Manage the unloading and loading processes through your Supervisors to ensure freight is not damaged during unloading, loading, restraining or whilst in transit Running and the use of the business reporting tools Completion and authorisation of PEDA forms for defective equipment Compliance with the current version of the Australian Dangerous Goods Code Manage staff to ensure accurate and timely reporting in relation to: Held Over Freight, Undelivered Freight, Un-manifested Freight to Departure times Operational variations that impact on the customer, network and other receiving branches Skills & Experience: Must have held a supervisory/management role in a high volume Freight environment A genuine commitment to safety in the workplace A strong commitment to the provision of excellent customer service Ability to effectively prioritise tasks and apply time management skills Effective leadership skills and the ability to communicate the company’s expectations Strong interpersonal, communication and conflict resolution skills with the ability to build and maintain strong relationships with key stakeholders Ability to be flexible, think quickly and adapt to changing situations Ability to develop and implement service schedules appropriate to customer requirements At Toll, we’re proud to be a leading integrated logistics provider in the Asia Pacific region. And we know our success is due to the quality and skill of our talented people – quite simply, our people are our most valuable asset. We work hard to create a workplace that supports our people’s careers and that is a safe, respectful and inclusive place to work.

When you join Toll, you’ll join 40,000 customer-focused people who are workin.

Toll People
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17 Sep 2019


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