Customer Service Order Processing Officer
Fantastic opportunity exists for an experienced Customer Service/ Order Processor Officer representing a leading brand in the manufacturing and trades sector on a permanent basis. Client Details Our client is the leading provider of the manufacturing and trades industry across the globe. Due to a significant increase in the market, they are seeking an enthusiastic and charismatic individual to join their Customer Service Team to facilitate and ensure that all customer enquiries and orders are met as they service a large customer base.
Description In this role you will work as a customer service order processing officer and will be responsible for: Assist the team by managing high volume inbound telephone and email enquiries Processing orders - telephone and on-line Professional telephone manner, answering phones and attending to customer enquiries Contacting customers with outstanding invoices Following up received orders with couriers and dispatch Ensuring that relevant documentation is processed to the highest level Invoicing customer's orders Provide administrative support Profile To be considered for this position you will need to have been exposed or previously worked in an order processing with high volume with either inbound or outbound. The ideal candidate will need: Must be a quick thinker and have a good direction towards problem solving skills. Previous order processing experience in manufacturing or logistics Can work in a fast paced, high call volume environment Have experience in a customer service environment Will need to possess exceptional verbal and written communication skills to deliver and interact with our customers You will have the ability to adapt to a variety of personalities, have the ability to empathise with customers and escalate issues as need be Have an ability to build rapport over the phone Excellent attention to detail SAP experience preferred Job Offer Ability to work in a fast paced environment Ample on-site parking On-going training and development Great culture and environment.