WeAreDigital is a strategic digital commerce, digital marketing and experience consultancy, with a focus on making commerce better and easier - everyday. We are obsessed with achieving results and creating impact for our clients. We work as partners with local and global brands & retailers, spanning eCommerce, enterprise, consumer goods, fashion, health and finance to deliver commerce solutions and marketing services, and platforms across multi channels.
We are currently hunting for a General Manager to help lead our tribe on a full-time basis. The General Manager will control and oversee all business operations, people and new business opportunities. You will be responsible for the overall success of the business.
Our General Manager will be a strategist and a leader with the ability to lead our tribe in meeting our mission, priorities and long term goals. Your Mission. To deliver upon the agency's vision and position To drive client satisfaction and staff satisfaction To cultivate and maintain a standard of premium client service.
To drive profitability within the agency To grow current client base and service offerings To provide commercial and strategic leadership, ensuring cross-functional teams are aligned on client business priorities, objectives and expectations. To help build the WeAreDigital service offering and culture - which includes growing, managing, supporting and mentoring a team of Strategists, Designers, UX Specialists, Project Managers, Producers and developers. To support new business development initiatives and lead the growth of new client relationships.
Your Priorities. You will be client facing so youâ€™ll need to build senior relationships with clients and contribute to new business pitches in the tech/digital world as well as brand strategy and marketing. Act as a WeAreDigital ambassador and ensure the companyâ€™s vision, values and priorities are embraced and clear within the wider team.
Inspire, encourage and lead the team to effectively deliver â€˜best practiceâ€™ client service everyday. Lead the team to sell and deliver effective marketing strategies and campaigns for clients, and provide recommendations for ongoing optimisation to achieve client KPIs. Support the team in client research and interpreting research results into meaningful digital transformations including capex projects and ongoing marketing programs.
Actively search for farming and growth opportunities on existing client accounts, including working with and supporting internal teams to formulate account plans, strategies and uncover new opportunities. Continuously drive and standardise new business, project and client service processes for efficiency & scale. Act as a final escalation point and 'quality check' on all projects and key client deliverables, to ensure all WeAreDigital outputs are of the highest standard.
Successfully engage with Project Managers, Producers, Strategists, Designers, UX Specialists, developers and partne....