Collections Consultant - Mortgages.
Seeking an empathetic,relationship focused collections consultant in a role dedicated to assisting clients in recovering their Credit cards, mortgages Company Overview Our client is an Australian prestigious bank who is experiencing rapid growth within their Banking and Financial Services Group and are seeking a talented Collections Consultant who is a perfect cultural fit to their professional and forward-thinking workplace environment. Role Overview As a Collections Consultant you are responsible for day to day collections of delinquent Mortgages and assisting clients throughout the recovery process. You will be ensuring that client focus is front of mind during all interactions, delivering an exceptional client experience through demonstrating empathy and providing solutions regarding the payment process.
Key responsibilities include: Proactively working a group of assigned accounts through inbound/outbound calling and other related collections activities for late stage collections accounts. Educating delinquent customers to prevent future arrears. Skills & Experience Significant collections experience in a Banking and Financial Services environment.
Solid understanding of the regulatory environment that surrounds collection activity in Australia. Whatâ€™s on Offer Working alongside our client you will be offered the opportunity to broaden your experience within the Banking and Financial Services Group. If you meet the selected criteria, please click on the â€˜APPLYâ€™ button or contact Mona Saab via mona.