Collections Associate - Investment Bank
Seeking an empathetic, relationship focused collections consultant in a role dedicated to assisting clients in recovering banking products. Company Overview Our client is an Australian prestigious bank who is experiencing rapid growth within their Banking and Financial Services Group and are seeking a talented Collections Consultant who is a perfect cultural fit to their professional and forward-thinking workplace environment. Role Overview As a Collections Consultant you will be accountable for daily collections of Leasing Products and assisting clients throughout the recovery process.
Key responsibilities include: Conduct inbound/outbound calls for early stage collections accounts. Providing suitable solutions for repayment of arrears with clients. Aim to reduce delinquency by expressing empathy and providing solutions regarding the payment process.
Skills & Experience Demonstrated Collections/Call Centre/Customer service experience. Exceptional problem-solving skills â€“ high attention to detail. Must empathetic and customer centric.
Excellent verbal and written communication skills. Whatâ€™s on Offer Working alongside our client you will be offered the opportunity to broaden your experience within the Banking and Financial Services Group. If you meet the selected criteria, please click on the â€˜APPLYâ€™ button or contact Mona Saab via mona.