Customer Service Representative - Part Time

Location

Description

This Part Time 12-month contract Customer Information Representative opportunity will offer you the flexibility to juggle studies, family life, the school run and other commitments. Our supportive team will provide you with extensive training and support to give the best possible customer service to our valued members. Work in a great work environment with an open plan modern office with state of the art facilities.

Your new company Located in Canberra CBD, Commonwealth Superannuation Corporation (CSC) provides superannuation services and products to Australian Government employees and members of the Australian Defence Force. We have our customers best interests at the heart of everything we do. Your new role As a Customer Information Representative (CIR) you have responsibility for assisting our customers with their superannuation enquiries via phone or email.

Answering inbound phone calls and providing outstanding service by answering questions about our products, service and general inquiries will be your main responsibility. By communicating effectively and translating complex matters in a way that our customers can clearly understand you will make a difference in our members experience and satisfaction with CSC. You will be required to work a minimum of 20 hours every week.

Must be available to attend an initial 3-week full-time training program. 8:30am to 5:00pm. Must be available for an interview either Friday afternoon September 13 th or Tuesday September 17 th .

What you’ll need to excel Proven experience providing exceptional customer service Professional phone manner Excellent written and verbal communication skills Ability to tailor information to a wide variety of audiences Capability to interpret superannuation rules and legislation Achieve individual performance targets What you’ll get in return A new modern office location in Civic – close to public transport Part-time contract (minimum 20 hours per week) with flexibility Ongoing training & development within a vibrant contact centre What you will need to do now Send your resume via the apply link today..

Company
Commonwealth Superannuation Corporation
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Posted

22 Sep 2019

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