Guest Services Host
Are you passionate about customer service with a focus on FUN??? Would you like to work for one of Sydneyâ€™s star attractions ensuring that our guests have a magical experience from start to finish? Then we could have the ideal role for you We have a fantastic opportunity within our Admissions Team for Darling Harbour, welcoming guests to Madame Tussauds Sydney, WILD LIFE Sydney Zoo and SEA LIFE Sydney Aquarium. About the Role All of our roles are focused on ensuring that our guests are having the most amazing experiences, and here at Merlin we have a real focus on FUN Our Admissions Hosts are the friendly, welcoming faces of our Darling Harbour attractions; greeting over 1 million guests per year They are responsible for ensuring all guests are greeted warmly; provided with the best possible deals on tickets and experiences; and most importantly, are left feeling engaged and excited to enter our attractions. The role will see you acting as an ambassador for not only the Merlin attractions but the city as a whole, helping guests with questions relating to all things Sydney.
About You The ideal candidate will have a passion for guest experience with a focus on fun. They will be proactive in their approach to guest service with a positive attitude towards interaction with our guests and upselling techniques. Previous experience in a similar role is a plus, but a desire to work in the entertainments industry is essential.
Successful candidates will be required to provide a valid Working with Children Check. About Us We are MERLIN ENTERTAINMENTS, Europeâ€™s Number 1 and the worldâ€™s second-largest visitor attraction operator. Merlin operates 100 attractions, eight hotels and three holiday villages in 23 countries and across four continents.
We aim to deliver memorable and rewarding experiences to our 54 million visitors worldwide, through our iconic global and local brands, and the commitment and passion of our managers and more than 26,000 employees. Why do we do it? For the love of FUN Whether itâ€™s walking through the Great Barrier Reef; meeting our amazing Australian animals; or coming face-to-face with the worldâ€™s biggest celebrities. We can assure you that each day will always be full of magical experiences.
So if you are a team player who is vibrant and passionate about creating memorable experiences in a great company and team who Love What We Do, we want to hear from you.