Guest Service Agent



About us There's nothing complicated about dealing with business people. They're just people. Doing business.

At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. Crowne Plaza Perth is located in the heartland of beautiful Perth, Western Australia with picturesque Langley Park at the hotel doorstep. An upscale riverside hotel with spectacular views of the city’s iconic Swan River and just minutes from the Perth CBD, Crowne Plaza Perth is in the ultimate location.

Your day to day As a Guest Service Agent, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take pride in delivering the highest level of quality in both product and service.

You will work effectively with all other departments to ensure a great experience for all of our guests What we need from you • Previous experience working in the hotel industry • Positive energy, eye for detail, and passion for delivering great guest experiences • Ability to have genuine connections with guests and colleagues • Ability to work in a fast-paced environment and prioritise workload • Strong attention to detail, written and verbal communication and organisational skills • Team player with a collaborative approach to work • Must hold a manual drivers license • Flexibility - nights, weekend and public holiday shifts are all a part of the job • Working Rights - you must have unrestricted and unlimited working rights in Australia. What we offer We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.

As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers. to find out more about us..

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20 Sep 2019


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