Regional Team Coach
The Opportunity: A fantastic opportunity has arisen within Feros Care for a Regional Team Coach to join the Contact Centre based in our head office in Coolangatta on a full time basis. Reporting to the Contact Centre manager the roles are responsible for ensuring consistent delivery of highly professional and friendly service at all times to internal customers whilst ensuring efficient and logical scheduling and coordination of staff rosters and resources. You will act as the first point for all escalations and cascading and driving your regions to deliver on timeframes and KPIs are met.
About You: You will be forward-thinking, positive, exceptionally motivated and display a high level of personal integrity. You love change, challenges and working in an environment with many competing deadlines and priorities. Your time management, organisational and decision-making abilities are critical together with your ability to work with and communicate effectively with stakeholders of all levels.
Essential Criteria: 5 years managing high volume contact centre teams Ability to thrive in a high change environment Excellent organisation skills, time management, project prioritisation Demonstrated commitment to continued learning Demonstrated leadership, strong negotiation and conflict resolution skills Proficient understanding of general web-based technologies. Strong analytical and problem-solving skills. Outstanding interpersonal, relationship building skills conducive to team collaboration Well-spoken, articulate and capable in business operations writing and presentations Desirable Criteria: Experience in aged or community care, insurance, private health, telco, banking or airline industries Experience in workforce management practices.
Managing teams in a high pressured environment Tertiary qualifications in management, health/aged care or similar The Perks: Salary packaging (up to $15,899 per annum), free gym access, and some of the best coffee on the Gold Coast located in our building Generous gender-neutral paid parental leave Our office is located at The Strand in Coolangatta, we are literally across the road from the beach Growth prospects and upward mobility We work hard but also love to bring play into our day, so dust off that dress-up box Truly flexible and supportive work environment â€“ we walk the talk Be part of an organisation shaking up the aged care industry The People: Feros Care is proud to be an equal opportunity employer. Work with ballerinas, mountain bikers, surfers, trivia pros, musicians, single people, family people, happy people We truly actively seek to include, welcome and value the unique contributions of all people. We harness a culture that embraces individual differences in all their glory.
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Ella McMillan on 07 5669 0559, quoting Ref No. 869293.