Customer Service Officer (Brisbane, QLD)
Â· Be part of a great team Â· Ongoing development and training Â· Join a successful and growing business in financial technology Link Group is the largest provider of services in Australiaâ€™s superannuation industry which serves the 4th largest pension pool in the world based on funds under management. Link Groupâ€™s market leading platforms administer financial ownership data for over 2,300 clients globally and drive user engagement through technology. We currently have a great opportunity for a Customer Service Officer to join our team in our Rhodes office.
About the role At Link we take pride in our Customer centric culture, innovation and high performance. We live by the words- Customer First. You will be the first point of customer contact (members, employers and financial planners) for a range of superannuation enquiries, with a customer centric attitude you will explore the needs of members beyond their initial enquiry.
With Link Group being a market leading fund administrator, you could be assigned to a fund that will require you to generate referrals to other areas of our business, and partake in our member retention programs. You will excel at handing inbound calls, making educational outbound calls and additionally respond to email and written correspondence. The standard hours of operation are currently 7am-8pm Monday to Friday on a rotating flexible roster.
About you You will be a natural communicator who enjoys talking to customers to understand their needs and provide exceptional customer service You will have exceptional computer literacy and strong keyboard skills (Excel, Word) Proven track record of delivering results/KPIs ie average handle time, quality, adherence, referrals, cross-selling Demonstrated professionalism and a strong customer service ethic Excellent telephone and verbal communication skills and a pleasant phone manner A genuine passion for customer service Ability to work under pressure and maintain set target levels Openness to feedback and willingness to develop professionally Excellent problem solving ability Experience working in a successful team environment Attention to detail and accuracy Previous experience in a Contact Centre or a similar role specialising in complex products/services A desire to work in the superannuation industry In return we will provide you A friendly, supportive and collaborative team environment with great energy 4 weeks training before you pick up the phone to ensure you are fully comfortable and ready Extensive technology allowing you to do your job with ease Nationally accredited training and ongoing development Access to employee support through our Employee Assistance Program and salary continuance Annual salary review and performance bonus Employee share program One of the best Christmas parties ever Fresh fruit in the office twice a week and so much more Link Group runs a successful and evolving national Corporate Social Responsibility program. Join us in hel....