Multiple roles CBD location Great Team environment Gallagher Bassett is Australiaâ€™s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organisations, and in South Australia, we ensure we get Injured Workers back to work and their life. We are proud to be named on the Ethisphere Instituteâ€™s 2019 Worldâ€™s Most Ethical Companies list for the eighth consecutive year.
The Position The Eligibility Officer is an integral part of our business, you will be the first point of contact responsible for coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of a claim in line with legislation. Other duties include: Actively listen, show empathy and recognise the needs of the worker and employer Consider compliance, medical relationship, employment relationship and exclusionary provisions when reviewing liability; Identifying any potential barriers and providing effective strategies for eligibility outcomes; Communicating all decisions to the employer and the injured worker Providing education to Workers, Employer and Treating Medical Practioner in respect to rights and responsibilities; Delivering a high level of service to achieve a positive, safe and sustained return to work as early as possible Preparing new claims at time of registration and ensuring all relevant data and information is captured within the appropriate systems..