Fund Administration Oversight Manager



Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

POSITION SUMMARY/OVERALL PURPOSE OF THE JOB This position is an integral role within the Fund Services operation as one of its key responsibilities is to review, provide oversight and support to all our off shore centres. These centres are an extension of the operation therefore excellent communication skills are a key requirement within this role. The review and oversight responsibilities will include, but are not limited to, reviewing all valuations/unit prices produced through investigation of exception reporting, monitoring KPI’s/KRI’s ensuring all SLA commitments have been met and ensuring all other monitoring requirements meet the Asia Pacific Outsourcing Governance Policy Staff within this team will be involved in process improvement projects ensuring efficiencies are gained in a controlled environment and will assist with the implementation of new funds.

Training within the unit is also a key component and it is incumbent upon the individual to manage their own development including awareness of changes to accounting standards and improving knowledge across systems. This individual will play a key role in servicing our clients’ needs and maintaining an excellent working relationship. KEY ACCOUNTABILITIES Review and sign off of official valuation reporting & Unit Prices prior to release to clients Provide support for all necessary governance reporting.

Provide transactional processing support for respective products. Provide oversight and support to our off shore centres. Provide effective and pro-active communication to all our off shore centres, other stakeholders and clients Provide creative solutions to reduce errors and to ensure adherence to audit and control policies.

Drive efficiency gains for continuous improvement. Provide back-up coverage for team members and assist team members during high volume periods. Respond to queries raised by internal stakeholders.

Act as primary escalation point for operational issues to our clients. Meet reporting deadlines in accordance with the client’s requirements. Attend client service reviews with an ability to discuss service delivery and issues in a coherent fashion.

Engage in new client onboarding and creation of operating models tailored to their requirements. Attend monthly business reviews to discuss performance of offshore centres COMPLIANCE RESPONSIBILITIES Ensure the business unit maintains the ethical standards contained in th.

00604 Citigroup Pty Limited
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18 Sep 2019


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