Inside Sales - Carnival Cruise Line
Carnival Cruise Line is "The World's Most Popular Cruise LineÂ®" with over 5 million guests travelling every year. The brand is a leader in contemporary cruising and operates 26 ships designed to provide fun and memorable vacation experiences at a great value. Reporting to the Sales Planning Manager, the Inside Sales position (internally known as a Business Development Executive) will be responsible for assisting in driving sales of Carnival Cruise Lines by providing support and guidance to both Business Development Managers and travel agents.
Specific responsibilities will include: Manage the sales email inbox and telephone line, responding to queries from both BDMs and travel agents Support BDMs in arranging trade events including local cruise expos, film nights, training and ship visits â€“ attending as required Promote and support the use of Carnival Sales tools, ensuring all training material is current and correct, and implement new FAQs/Training guides for use by agents Support BDMs with coordination of cooperative marketing materials (eg flyers and advertising material) Webinars/online training with agency groups where applicable Complete invoice requirements and general administrative duties With at least two years experience in a travel-related customer service or sales support position, the successful applicant will demonstrate: Knowledge of Polar Online system and intermediate Excel, Word and Powerpoint Strong relationship building and influencing skills Exceptional communication skills, both verbal and written, with a high attention to detail A high level of organisation and prioritisation skills with the ability to work in an autonomous manner Strong general administration skills A high degree of initiative and problem solving skills Most importantly you will bring enthusiasm, passion and a sense of humour to our dynamic team At Carnival Australia we pride ourselves on promoting an inclusive and flexible workplace culture where individual differences are valued. We are committed to working with people's strengths and encourage applicants to approach us for any necessary adjustments..