Service Coordinator - Incident Management
Introduction You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, letâ€™s talk Your Role and Responsibilities Ensure timely resolution of escalations and customer complaints regarding Help Desk services; Assist consultants with the resolution of high severity problems, as required, and ensure that correct procedures are followed by consultants Adherence to mandatory business compliance activities Required Technical and Professional Expertise Experience in an IT service desk role Experience with management of Service Level Agreements (SLAâ€™s). Excellent communication skills and a can-do attitude Preferred Technical and Professional Expertise As above About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.
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Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status..