Program Bookings Coordinator, Community Impact Services â€“ Sydney (12 month contract)
Supportive mentoring and on-boarding programs to set you up for success Be part of a high-performing, supportive culture Work with a team of collaborators, innovators and the brightest minds in the industry About EY https://www.ey.com/au/shape-the-world The opportunity We are looking for a Program Bookings Coordinator within the Community Impact Services team of our Climate Change and Sustainability services division in our Sydney office.
This role is offered on a flexible full time basis on a 12 month contract. With the mission of delivering positive social impact and shared value, the Community Impact Services team delivers several educational behaviour change programs in partnership with our clients . The Program Bookings Coordinator is responsible for the end-to-end bookings process for these educational programs and ensure that our Facilitators have access to sessions to meet program SLAs.
Make a difference with the work that you do Join our purpose-driven team passionate about creating sustainable social impact, positive behaviour change and sustainable community impact strategies. Your key responsibilities Managing the end-to-end booking process â€“ including outreach efforts, program promotion (cold calls and warm leads), qualifying leads, and arranging sessions and observations for Facilitators and other stakeholders Handle customer enquiries via emails and phone Maintenance of data integrity and accuracy for all sessions and on the CRM Build and maintain relationships with schools, organisations and other stakeholders Ad ministration and scheduling of bookings, including data entry and other ad hoc administration Skills and attributes for success We're open to hearing from candidates with a variety of backgrounds who are driven by the desire to be a part of something positive. In addition to that, we are looking for someone with: Experience in telephone-based sales and customer service roles Demonstrated experience with maintaining data sets and records (experience doing this on a CRM is advantageous) Experience building and maintaining professional stakeholder relationships Ideally, youâ€™ll also have High attention to detail Excellent time management skills Excellent interpersonal and communication skills, with the ability to positively influence external stakeholders and exceptional phone manner Intermediate Microsoft Office skills Problem solving skills and the ability to think on your feet Who are Assurance? Assurance is a promise, a positive declaration intended to give confidence.
You can be part of the next big climate change initiative, work with the latest innovative forensic intelligence or provide robustness and clarity as part of an audit committee. EY teams deliver on providing that confidence to our clients and you can be part of that promise. Learn more about Assurance here - https://www.
ey.com/au/aboutassurance What working at EY offers Our Total Rewards package includes: formal or informal flexible working op....