Research Director



Australia Post is changing at an incredible pace. In the Community & Consumer department, we’ve embraced the rise of digital and integrated the customer into everything we do – from the design of our strategies through to the execution of our day to day activities. The Community & Consumer team has end to end accountability for identifying, anticipating and satisfying customer and community requirements – from market research, marketing planning to brand positioning and product placement, as well as strategically overseeing advertising, promotional activities and understanding and influencing community and public relationships.

What it’s like to work here: For you, it means you'll do great work, learn from the best and develop a career within a robust and well-invested but empowering and creative environment. We all work hard – we're working on major challenges, after all – but we also recognise that you have a life outside of the office, so we provide flexible conditions that enable you to grow whilst enjoying genuine work life balance. What does the role involve? The Research Director role is responsible for building and managing the execution and capability of the Experience Design Research team across all projects and programs supported within the enterprise, from discovery and strategy through to delivery and optimisation.

Manage and mature research methodologies and synthesis and maintain consistency and quality in execution. Be accountable for the continued maturity of the research Community of Practice, evolving and ensuring adherence to methodologies and ceremonies. Inspire and mentor researchers to stretch and grow their craft, and champion and grow design thinking /service design within teams and the wider enterprise Accountable for Experience Design performance metrics implementation and usage within teams (CES/NPS) Attract and retain talent and cultivate a strong research culture at Australia Post Provide research and digital leadership to the Digital and Data team and the wider business Drive and advocate for the sharing of insights and methods with other research teams (CX/Product and Innovation) Champion accessibility standards on all digital experiences What experience will you have? 6 years of experience as a research leader with proven Experience leading research efforts on successful, complex projects at scale.

3 years of demonstrated experience leading and growing high performing research team in a similar Environment or large creative agency. Strong strategic planning and vision to drive industry leading customer experience An impressive background leading research design thinking methodologies Extensive experience understanding customer needs, motivations and behaviours and translating them into insights and opportunities. Experience working with clients (or internal clients) and cross-functional development teams.

Experience with large organisation digital products, including digit.

Australia Post
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23 Sep 2019


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