Field Service / Newcastle Technician
The Opportunity: An exciting opportunity has arisen for a Field Service Technician to join the Service Department at our Newcastle Branch. Reporting to the Branch Manager, the purpose of the role is to carry out maintenance and repairs on mobile equipment and ensure excellent customer service. The role requires a combination of work to be carried out at both in Newcastle and site-based.
The successful person will be able to demonstrate an appropriate level of technical understanding of the design & function of Komatsu equipment. You will be responsible for machine diagnostics and repairs, as well as testing and adjusting of machine operation and monitoring systems utilising relevant literature and testing equipment. Additionally work will involve coordinating site based equipment maintenance projects, in particular, coordinating job packet requirements, following job scope and critical path.
The role requires the ability to generate required technical reports such as service reports and TSI & warranty claim processes. As such you will need to be able to use Komatsu operating programs such as Link One and SMAP. The knowledge, skills and abilities weâ€™re looking for: Qualified Plant Mechanic Current LR classification driverâ€™s licence (minimum requirements) A proven high level of customer service in line with our Customer Support Charter A demonstrated commitment to safety with the ability to work in remote areas and unsupervised Excellent written and verbal communication skills and good understanding of computer systems Original Equipment Manufacturer (OEM) experience, particularly with Komatsu equipment, and field service exposure will also be highly regarded Ability to work autonomously and unsupervised Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations.
Join the Komatsu family and youâ€™ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth. If you would like to pursue this career opportunity, please use the link to apply..