Policy Implementation Manager



Recently separated from a major bank, we are MLC Life Insurance. We stand strong and proud as an independent Life Insurer. We’re an experienced and trusted 130-year old company now in ‘start up’ mode We’re hungry, ambitious, engaged and fully supported by our partners, Nippon Life.

We’re currently recruiting for a Policy Implementation Manager in our North Sydney office. Holding responsibility for leading a team to deliver efficient and quality issuance of group insurance policies for our clients, you will manage approximately four staff. Your responsibilities include but are not limited to: Manage the timely delivery of accurate and complete Policies; Management of Policy/Product enquiries and requests received within service standards; Maintain an up-to-date register of policies; Work closely with internal and external stakeholders to maintain relationships and enhance the client experience; Provision of technical advice in relation to Policy terms and conditions; O wn the design and structure of Policies to ensure they are easy to understand and support the client promise; Continually identify and improve the way Policies are developed to gain internal efficiencies in the process and enhance the experience for current and new clients; and Enable the team to excel in service delivery and ensure that MLCL values and behaviours are embedded within the service ethos.

Having a minimum of 5 years of Life Insurance and/or Superannuation experience, you hold strong policy product management experience and have been a leader in previous roles. With a thorough understanding of how products, distribution, systems, claims and administration practices and processes work, you will hold a relevant tertiary qualification as well as strong analysis and problem solving skills. You have excellent attention to detail skills and have the ability to look ahead to future possibilities and translate them into breakthrough initiatives.

We believe in people with ideas and dreams, and we want you to achieve your aspirations. At MLC Life Insurance we work together to deliver exceptional outcomes that push the limits of expectations. Our passion for creating value and exceeding our customers' expectations ensures we are constantly striving to redefine our standards of excellence.

MLC Life Insurance supports an inclusive workplace and celebrates diversity. Through our diversity we are more innovative, make better decisions, and have a richer understanding of our customers and people. Agencies: Thanks, but we have this role covered No agency applicants will be considered.


MLC Life Insurance
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16 Jun 2019


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