QLD | Community Liaison Manager | Permanent Full Time | Ormiston
Australian Unity is a mutual organisation supporting our customers in all aspects of health, wealth and living. Our Home & Disability Services business is experiencing significant growth and we have an exciting opportunity based in Ormiston on a Permanent Full Time basis. As a Community Liaison Manager you will build and manage relationships with complex care clients to ensure effective case management and build a high performing local team to ensure quality care and support service delivery.
What would you do as our Community Liaison Manager? Develop and maintain relationships with key stakeholders Support and coach staff to achieve continued professional growth and skill development Effective communication and involvement with clients/relatives Build relationships with retirement living, aged care and community customers Identify opportunities for and implementation of quality improvement to support efficiency and productivity Collaborate with Allocations team to ensure workforce rostering is compatible Keep abreast of innovation in products and service delivery in aged care Establish and promote a strong customer focussed culture Ensure all documentation and reporting meets relevant standards, guidelines and legislation What are we looking for? Professional verbal and written communication skills Experience leading a team Appropriate qualification in Care with Community experience (E.g.: Certificate III in Aged Care and/or Home and Community Services, Case Management or Nursing) Strong organisational skills Competent using MS Suite and able to pick up internal systems quickly Adaptable to embrace change and use your initiative to find a more efficient way of working.
Knowledge and understanding of Home Care standards and DOHA package guidelines What can Australian Unity offer you? Salary packaging One day for Community Leave per year The opportunity to purchase up to two weeks extra annual leave per year An opportunities to progress and develop within our business Great Health and Wellbeing related benefits If you want a rewarding but challenging role based within your local community then apply now to join us and thrive. We are an equal opportunity employer and encourage applications from all interested persons..