Customer Solutions Team Leader - 9 Month Contract
Customer Solutions Team Leader About Us At iSelect, we get that most people find insurance, utilities and personal finance boring. But we understand that it's really important to 'always get it right' . As Australia's 'Life Admin Partner' , we'll help you take care of the boring but important stuff.
We provide Australians with the convenience of an online comparison and the benefit of telephone-based advice and sales across many product areas. Our intuitive technology and highly trained staff help our customers to confidently compare and buy from hundreds of policies, plans and products. We operate in a growth-orientated, agile and progressive environment that fosters innovation and rewards success.
What you do Reporting to the Head of operations, you will be required to manage assigned tasks according to plan, provide leadership and coaching to customer solutions consultants and contribute to the development and growth of the customer solutions team. The role is responsible for supervising and motivating employees and for directing the progress of an organization. This includes leading and developing individuals within a team to ensure performance is meeting expectations to achieve goals set for individuals, teams, departments and the organisation.
It will be essential that you are able to manage and control the daily outcome of your team’s performance ensuring all KPIs are being delivered on, using coaching techniques, reporting, motivation, and escalation to ensure we are producing great outcomes for our customers. What you need Demonstrated people leadership and customer experience coaching in a phone & system-based environment Experienced in using Microsoft office computer packages (especially excel) and other business operating systems (Salesforce is a bonus) Understanding of the Energy and/or Telecommunications and/or General insurance industry Demonstrated ability to build and maintain relationships and to work in a team environment Excellent time management, business writing and communication skills Ability to develop and deepen stakeholder relationships Has great data analytical skills What is in it for you A competitive salary plus generous yearly incentive program Individual and career development to help you succeed The opportunity to work with a well-known, Australian household brand 3 'recharge' days per year (yes, in addition to your annual leave) Performance driven, casual environment and most importantly a fun, engaged and energised workforce A free coffee each day, a funky café and work space A generous Reward & Recognition Program and many other Employee Benefits.