Customer Service Specialist
Are you looking for a career full of excitement, challenge, purpose and opportunity? Your new company This is one of the Big 4 banks that has a proud history as Australia's first and oldest bank. Recognised for being the leader in their class for customer experience, their focus is on innovation and the community. They are one team of people with the same mission - to be one of the world's great service companies.
Providing great customer service is about being able to pick up on the small details that help you understand people and their needs. In return, you'll be rewarded with a career where you're listened to, and given every opportunity to progress. Your new role Work in an inbound contact centre environment servicing either Consumer or Business Banking customers.
In this role you will: Build sustainable relationships with customers through open and interactive communication at every opportunity. Managing inbound calls and emails from a variety of customers whilst maintaining a positive and professional attitude. Assist customers with transactional banking enquiries, general enquiries and support customers with self service functions, including educating customers on new technologies or products that will enhance their banking experience.
Going above and beyond expectations to resolve any emerging issues that customers may face with accuracy and efficiency. Managing a large amount of incoming calls calmly and proactively. Keep a record of customer interactions, process customer accounts and file documents.
This is a fantastic opportunity to start developing yourself as a professional, allowing you to constantly learn and develop skills that you can use throughout your career. Support and training is fully provided, but your outgoing, friendly personality is something you need to bring along yourself. What you'll need to succeed Strong customer service skills with the ability to build a rapport with others around you.
An ability to multitask and stay organised by prioritising and managing your time effectively. A flexible attitude and being able to take on feedback to progress and develop your skills. A passion for people; a willingness to support and help others.
What you'll get in return Entitled to full training through a variety of different platforms to allow you to grow with the company. A competitive rate and salary with benefits and super. Full time hours; Monday - Friday with some flexibility with hours as Saturday's may be required.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV..