Service Desk Officer - 12 Month Contract

Location Queensland


Our client, an Australian market leader based on the South side of Brisbane, is actively looking to recruit a Service Desk Officer to be part of their high performing Help Desk team. The role You'll provide level 1 & 2 support for all users with hardware, software and applications problems Monitor and respond quickly and effectively to requests received through the IT Service Desk whilst ensuring service levels are met Provide accurate and timely logging of problems and resolution for problems and escalate problems as appropriate Act as a liaison between customers and internal support staff to ensure accurate problem interpretation whilst maintaining effective communication with customers during the problem resolution process Skills & Knowledge Demonstrated ability to achieve successful outcomes in handling difficult situations and customers Shows initiative and acts independently to resolve problems Demonstrated analytical and troubleshooting skills Customer focused, exceptional communication & interpersonal skills Experienced in supporting products such as Active Directory, Lotus notes, SAP and other IT systems and operations Experienced in operating to strict company standards and procedures Ability to provide technical support over the phone in a polite / professional manner Experience Previous experience of working within a Service Desk role in a commercial environment Experience in PC Hardware configuration Experience supporting LAN's, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Windows Operating Systems etc Experience in Security Administration utilising Active Directory and Group Policy If you would like to be considered for this role please apply online attaching a copy of your CV in Word format Please mark your application to the Att- Shane Driver and please also advise your salary expectations (hourly rate inclusive of super) and also your availability..

Sirius People
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21 Oct 2018


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