Digital Business Analyst
Digital Business Analyst • Opportunity to collaboratively create innovative customer-facing digital products with an industry leader • Be a key player in a high-performing cross-functional team • Permanent opportunity based in our mascot campus Qantas is synonymous with aviation, but we’ve evolved in ways that may surprise you. We’re taking digital to a whole new level, investing in technology and digital solutions to fly our business forward. We work in an environment where innovation is encouraged.
It reminds us to look for unconventional ways to solve problems, and create digital and technology solutions that may not yet exist. In our digital and technology hub teams, time is of the essence. The projects we work on and the people we work with depend on us to create solutions quickly.
While this can be demanding, we’re up for the challenge. With a thorough understanding of business vision and context, the Digital Business Analyst will play a pivotal role in the process of solving customer pain points through being a key player in the discovery, ideation and synthesisation process across an array digital and sales products. You will be responsible for translating solutions into succinct, effective documentation so that the squad is engaged and aligned.
Passionate about customer innovation, and with a solid grasp of analytics, the Digital Business Analyst is comfortable with establishing and generating reports, defining improvements to features and processes, assisting decision-makers in gathering information to make decisions, helping to quality assurance-test solutions, and effectively communicates in detail how features and processes work. You’ll have: • 3 years’ experience as a business analyst and 1 years’ experience in, and a passion for, agile ways of working • Strong understanding and use of modern digital frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, continuous improvement, test automation and others • Proven track record in communicating requirements both verbally and through user stories, with logical and clear acceptance criteria, that are easily understood by developers, testers and stakeholders • Can solve, and lead the solving of, strategic problems of high complexity • Prior experience with, and strong comfort using, collaboration tools such as JIRA and Confluence to document and manage stories and other documentation • Solid experience establishing and executing reports in a digital analytics or business intelligence (BI) tool, preferably Adobe Analytics • Strong experience in comparing data sets to deduce accurate insights • Comfortable facilitating workshops, presenting at showcases, leading customer journey walkthroughs and quality reviews with stakeholders of varying seniority • Knowledge of process mapping and flow charting • Well rounded digital knowledge; application, infrastructure, mobile, UI and UX Qan....