APS 5 Complaints Officer

Location New South Wales


Non-ongoing - 12 months with possible extension $72,686-$78,249 (plus 15.4% supernnation) Wollongong, NSW About the NDIA The purpose of the National Disability Insurance Agency (NDIA) is to implement the National Disability Insurance Scheme (NDIS) which will support a better life for hundreds of thousands of Australians with a significant and permanent disability. The NDIA will also provide great benefit to the families and carers of Australians living with a disability.

The NDIS is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean peace of mind for every Australian, for anyone who has, or might acquire, a disability. About the Position The Complaints Officer will be required to work in a virtual team within the Large Regional Hub, producing a high standard of work within tight deadlines. You will: • Be able to work successfully as a member of a virtual National Complaints team while showing initiative and working independently when required.

• Work within the Regional Quality teams to ensure that feedback influences continuous improvement. • Require strong written and oral communication skills and strong interpersonal skills. • Possess effective problem solving skills and the ability to empathise and remain calm in a stressful or ambiguous situation.

About You To join our team you will: have a positive contemporary attitude to people with disability along with an understanding and knowledge of disability and its impact on individuals have adaptable communication and interpersonal skills be able to manage confidential and sensitive information be flexible and able to adapt to a changing environment have high levels of integrity and professionalism to support our values and mission. For more information on NDIS including our values, capabilities and behaviours along with our application process, please refer to our website. Position Specifics Further information can be found in the attached position description.

NDIA is committed to becoming a model employer for people with disability who are specifically encouraged to apply Recruitability applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process. Successful candidates will be required to undergo a pre-employment National Police History check, and provide evidence of Australian Citizenship. Failure to do so may jeopardise your offer of employment.

Dependent on the role the appropriate working with children and/or vulnerable people checks may need to be undertaken as per State Legislation. If you have any queries, please contact: Donyahl Levett NDIA welcomes and encourages applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with disability. Except wher.

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11 Oct 2018


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