Administrative Assistant / Store Support Clerk
Responsibilities The Administrator; is responsible for processing online orders placed on our company website via shipping management systems and package orders for dispatch. will manage clinic bookings and professionally liaise with patients and customers accordingly. will work autonomously but is responsible to assist the managing director in the execution of daily tasks and report on daily functions as required at regular scheduled meetings.
is responsible and accountable for carrying out tasks which are performed within established guidelines provided during the training and orientation period. may require initial support in the probation period and in some situations, detailed instructions may be necessary and the employee will provide one on one training with appropriate instructions to carry out the duties. is required to exercise limited judgment and initiative within the range of their own skill set and knowledge that apply a realistic customer first priority when liaising with the public online and over the phone.
may require some brief travel to help support the facilitation of health retreats. will assist in marketing strategies and contribute to social media campaigns. will maintain work practices specific to ongoing final checking for accuracy with the ability to complete required tasks within required time frames.
Typical duties/skills and qualifications The Administrator; must provide certification and proof of qualifications gained specific to the typical duties and skills required for an administrator/clerk. must have a proven ability to carry out administrative duties in response to sales enquiries and customer liaison as appropriate, consistent with the acquired knowledge of the business operations and services, and/or where presentation, and use of interpersonal and autonomous skills are a key aspect of the position. must have demonstrated experience in operating computer equipment and technology: computers, telephone, printers and fax.
must have significant experience and training in windows programs including proficiency with excel and adaptability to new word processing software. must have good communication skills and experience with customer/client email correspondence within Outlook to properly and effectively represent the company. must have a demonstrated experience or ability to adapt to the use of computer data entry systems such as; 'Shipping Management Systems' with agencies such as Australia Post or Fastway.
Accurately transferring customer data to shipping data base and manage tracking. 'Merchant Facilities or Systems' such as Eway or Pay pal to manage charges and refunds for order amendments. 'Website Ecommerce Systems' management and adjustment of orders received and maintain stock-take supply.
must have the ability to maintain exceptional typing skills with an emphasis on accuracy over speed, however speed needs to be at a clerical level to complete tasks in the required timeframe. must have the ability to as....