Service Desk Analyst
Home grown Queensland based enterprise organisation, searching for an enthusiastic Service Desk Analyst with a great attitude to work within a small, friendly team. Client Details This business is focused on the future, looking at supporting their staff and providing the best platform for success in the future. With an established service desk and a strong team culture, this organisation encourages, promotes and inspires internal staff in line with best practice.
Description As part of the service delivery unit, the Service Desk Analyst will work closely with the Service Desk Team Leader in a fast paced yet friendly environment; ensuring a high quality level of support for the organisations systems and controls. You will act as a key member of the team working alongside other analysts, sharing knowledge, ideas and support as required. Profile Proven experience working effectively in a medium to large technical service desk Qualified knowledge and experience resolving level 1 and 2 desktop issues via phone, email and beyond Strong experience across the Microsoft suite - Windows 7/10, Active Directory and Exchange Related knowledge of Service desk tools and software ideally ServiceNow Fundamental understanding of network protocols across both LAN and WAN Exceptional interpersonal skills and passion for customer service and collaboration Job Offer Contract position with possibility of extension Opportunity to work with a leading brand Close to public transport for convenience To apply online please click the 'Apply' button below.
For a confidential discussion about this role please contact Alexander Kostowski on 61 7 3414 6105.