ICT Service Support Officer

Location Victoria


The Role This position provides support to a geographically dispersed number of users providing a range of services including Desktop Support, User System Administration as well as general administration involving reporting and documentation such as knowledge base and training material. The role is part of the ICT Services team and is the primary interface for users. This role is a contract role until October 2019 based in Dandenong.

Duties Responsibilities will include; Delivery of exceptional customer service to clients in understanding and assessing their IT support requirements Performing user systems administration in Active Directory and Exchange along with bespoke applications Desktop support tasks including SOE deployment, software deployment, hardware deployment including desktops, laptops, tablets, printers, iPads and SmartPhones Administrative tasks including assisting with reports, telephony administrations, documentation and producing materials Accurately using the IT service management tool to record and manage incidents, services, requests and problems Key Experience Required The ideal candidate for this position will have worked in a complex and diverse user environment where there is a collaborative and hands on approach. Previous experience within government and or large scale industry is highly desirable. Required experience for the role will involve: ICT support in a large and multi site user environment Highly professional customer service Demonstrated experience delivering support both over the phone and connecting using remote tools whilst providing on site support in a large regional office Excellent communications skills, ability to community at different levels and excellent ICT knowledge Ability to effectively prioritise work to ensure high levels of support are provided To Apply Please apply as soon as possible for consideration.

Contact Angela at DFP on 8632 9900 for further information. To apply please click on apply now and follow the prompts. By submitting an application you agree to our Privacy and Information Collection Policy located at www.


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11 Oct 2018


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