Customer Service Specialist
Laser Electrical Bunbury Join an award winning organisation Work with a dynamic and supportive team Enjoy job satisfaction Casual hours 3-5 days/15-25 hours per week (flexible) with the possibility of full time hours in the future. School hours negotiable. An Exciting Opportunity for an Experienced Customer Service Specialist Laser Electrical Bunbury is seeking interest for a customer service specialist to join our Bunbury team to coordinate the appliance installation services of our Perth based customer.
This role involves liaising between technicians, customers and suppliers to deliver a seamless electrical appliance installation service of the highest calibre to our client Laser Electrical Bunbury is a proud award winning family business of quality-focused trade service professionals in the electrical industry. The position is varied and fast paced so you will never be bored, yet clearly defined so you will know your responsibilities and be able to manage your time accordingly. This position will have responsibility for the following: Answering phones and dealing with customer and technician enquiries Scheduling jobs and managing job workflow Invoicing and quoting support Liaising with customers and technicians to assist in the delivery of a quality service Providing administrative assistance to key internal staff Data entry To be successful in this role you will have the following skills and attributes: Have 2-3 years experience in customer service/office role or similar Have a warm and friendly personality Be self motivated and able to work unsupervised Have excellent communication skills (by email and phone) and relate-able to people of all backgrounds Be a clear and logical thinker, able to comprehend issues and work to resolve them effectively Be a fast learner, good problem solver and resourceful Be organised, able to multitask and prioritise workload to ensure smooth operations in our team environment Be competent in microsoft office operating systems and able to learn new software operating systems quickly Have the skills and knowledge to work well under pressure High level attention to detail Experience handling difficult situations with diplomacy and integrity As an employee of Laser Electrical Bunbury you will enjoy the many benefits that working for an industry leading and reputable organisation offers.
We believe in developing our employees and enabling them to reach their full potential. We have a strong, supportive and social team culture. We look forward to hearing from you.
Please note: Although submitting a video show reel is not compulsory, it is highly regarded. Apply Now.