Feedback and Complaints Officer
Use your analytical skills to provide timely resolutions and deliver quality feedback Permanent Fulltime position based in Blacktown Great Remuneration package including Salary Packaging options The organisation Marist180 (www.marist180.org.
au) is a not-for-profit organisation committed to supporting vulnerable young people on their pathway to social and economic independence. We strive to care for all who need support and hope, from people without a home or a job, to those seeking asylum. Join our team and support our commitment to empowering people to take steps to achieve positive change.
The position This role is designed for an individual with an eye for detail and effective data management skills; someone who possesses strong decision making abilities and can produce evidence of this; someone who appreciates the art of timeliness and achieving high-value results. Reporting to the Professional Standards Manager, your performance will be defined by the speed and quality of responses and feedback. Your remit will include but not limited to; delivering high quality and responsive feedback, conducting investigations, managing disputes and resolving complaints, development and maintenance of a reportable incidents online register and other relevant processes, filtering, responding and providing feedback to both internal and external stakeholders, as well as online enquiries – and doing so efficiently and effectively as well as coaching and training of relevant staff in terms of effective handling and resolution of feedback and complaints.
The candidate We need someone who will hit the ground running and is not afraid of open communication. Experience in leading and influencing people in a dispute resolution setting as well as superior written and verbal communication skills will be highly valued. Candidates with strong analytical and data management abilities with a focus on inductive reasoning are encouraged to apply.
It is essential that you possess relevant tertiary qualifications in Organisational Development, Human Resources or similar and at least 2 years’ experience in a similar role. How to apply If you think this role ticks all your boxes, you need to click “Apply Now” down below. Submit your online application immediately, please ensure you attach a resume and a covering letter describing how you meet the position requirements.
Marist180 is committed to building a diverse and inclusive culture across the agency. We welcome and encourage applications who meet the requirements of the position from diverse community groups and ages including Aboriginal and Torres Strait Islander, people with disabilities and other diversity groups. Marist180 recognises the benefits that such an approach brings for our staff and clients within our programs.
PLEASE NOTE: Successful applicants will be subject to a National Criminal History Check and a verification of your Working with Children’s Check.