An exciting opportunity to join a rapidly growing Australian SME within the insurance sector Client Details Our client is a fast growing business specialising in the end-to-end structural repair of homes on behalf of a major Australian insurer. Headquartered in Melbourne, the organisation services projects across Australia. Description The position involves working with customers to allocate and coordinate the appropriate subcontractors to repair their property when they've lodged a claim.
The various duties and responsibilities expected of the successful applicant include: Ability to operate in a fast-paced, dynamic environment Coordinate a high volume of active jobs, including managing the allocation and coordination of trade staff Ensuring projects are carried out within their allocated time-frame and providing regular updates to the customer along the way Providing exceptional customer service at all times Commercial decision making when scheduling repairs Meeting and exceeding various KPI's Various administrative tasks Ability to function effectively as a cohesive team Profile The successful applicant will have strong customer service experience in a call centre environment. Ideally you will have the experience coordinating with customers to schedule assessors or technicians to go out to their house. What you must have is the ability to manage a number of cases and requests while ensuring you provide outstanding customer service and meet KPI's.
Finally you will enjoy working in a fast paced team environment where every day is different. Job Offer Industry-leading remuneration package Long-term career progression with a rapidly growing business Flexible working culture including bring your dog to work day To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Amelia Manion on 61 3 8616 6223.