Claims Consultant

Location Queensland

Description

Base salary monthly bonuses On the job training provided Onsite parking available Permanent job located in East Brisbane with monthly bonuses available. Your new company With multiple showrooms across Australia, this national organisation is market leader specialising in jewellery insurance claims. This company is now looking to expand their East Brisbane office with talented customer focused Claims Consultants who have a passion for jewellery.

Your new role You will be responsible for liaising with customers, insurance companies and other third parties in a call centre environment regarding insurance claims to ensuring a smooth and timely turnaround for the customer’s needs. Your duties will include but not be limited to: Validating claims through requesting and reviewing documentation Creating, submitting and following up quotes provided Advising customers of the option to shop from company showrooms or online Ensuring SLA’s and team KPI’s are met whilst providing a high level of customer service What you'll need to succeed To be successful in this role you will be an energetic and driven individual with strong attention to detail and a genuine customer focus and ability to show empathy. Key factors to your success include: Strong verbal and written communications skills Negotiation and relationship management skills Time management and working to meet deadlines Intermediate computer skills with the ability to adapt quickly Previous experience in jewellery and insurance industry is advantageous Having your own reliable transport is essential.

What you'll get in return In return you will have the opportunity to earn more than your base salary with the potential of additional monthly bonuses You will work as part of a supportive, close knit team working within a new office showcasing great river views and onsite parking. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Company
Hays Contact Centres
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Posted

2 Oct 2018

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