Customer Service Banking Representative
Entry level opportunity into banking Open to experience from all backgrounds Brand new offices in Concord West. A permanent career working in a lively supportive customer service team for a Big 4 Bank in Concord. Your new company This Big 4 Bank is a consumer favourite; known for its community work and its service to the customer.
They are an industry leader and company to be proud of as an employee. They are currently looking for a number of Customer Service Specialists to join their already large and reputable team of bankers, to help with the growing success. This is a fantastic opportunity for someone to start their career in the world of banking and finance.
They are open to experience from all backgrounds and welcome entry level candidate Your new role This role is working in an inbound call centre as a customer service specialist servicing consumers with their banking needs. You will be required to: Assist customers with transactional banking enquiries, general enquiries and support customers with self service functions, including educating customers on new technologies or products that enhance their banking experience. Handle a range of ad-hoc requests and queries, and troubleshoot technical issues regarding online platforms.
Build a genuine understanding of customer needs to provide a service that goes above and beyond what is expected. Provide general information to customers and pro-actively provide banking solutions, utilising every opportunity to connect with customers through building a genuine relationship over the phone. What you'll need to succeed We are open to the experience you come with, as full training is provided Strong customer service and rapport building skills A clear focus on the customer, a passion for service delivery, and a clear willingness to go the extra mile for people A flexible attitude, willing to be trained and coached, as well as being positive about feedback and developing your skills This is a permanent role, so you will need to have full working rights to apply.
What you'll get in return You'll get top class training and development, and you'll have the opportunity to develop your career from 12-18 months onwards into a wide range of areas. Above market salary between $54k-$57k super incentives and bonuses, depending on experience. Hours - Monday to Friday 7am-9pm roster working 37.
5 hrs per week. Some flexibility to work Saturday’s might be required from 9-5. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career..