Customer Service Banking Representative

Location New South Wales


Are you looking for a career full of excitement, challenge, purpose and opportunity? Your new company This Big 4 Bank is a consumer favourite; known for its community work and its service to the customer. They are an industry leader and company to be proud of as an employee. They are currently looking for a number of Customer Service Specialists to join their already large and reputable team of bankers, to help with the growing success.

This is a fantastic opportunity for someone to start their career in the world of banking and finance. They are open to experience from all backgrounds and welcome entry level candidate Your new role As a Customer Service Representative, you will be working in an inbound contact centre environment located in Concord West. Through our phone-based business, you will be part of a team of subject matter experts who make a difference every day to our customers.

You will be responsible for deepening customer relationships over the phone regarding business, personal or digital products & services. You will also be responsible for: Responding to inbound customer enquiries Fulfilling all customer needs accurately and quickly Assisting and educating customers in learning banking technology and services Acquiring new customers and retaining existing customers by delivering superior customer service Meeting and adhering to KPI's required in the role Providing tailored solutions to customers What you'll need to succeed We are open to the experience you come with, as full training is provided Strong customer service and rapport building skills A clear focus on the customer, a passion for service delivery, and a clear willingness to go the extra mile for people A flexible attitude, willing to be trained and coached, as well as being positive about feedback and developing your skills This is a permanent role, so you will need to have full working rights to apply. What you'll get in return You'll get top class training and development, and you'll have the opportunity to develop your career from 12-18 months onwards into a wide range of areas.

Above market salary between $54k-$57k super incentives and bonuses, depending on experience. Hours - Monday to Friday 7am-9pm roster working 37.5 hrs per week and some flexibility to work Saturday's might be required.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career..

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2 Oct 2018


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