Call Centre Retentions Consultant

Location Western Australia


Inbound Retentions Consultant – Full Time The Company An excellent opportunity to work with a leading Utilities company with offices Australia wide. Our client are looking for multiple experienced Customer Service Representatives for initially an ongoing temp assignment to work in their busy call centre. The working hours would be between 38 hours per week Monday to Friday.

Hours would be between 7am and 7pm. There may be the opportunity of a permanent role in the long term. They are based around the CBD area.

Hourly rate: $26.00 Super. Start date: Monday 3rd September.

The Role / Duties • Responsible for all interactions with customers that may be looking to move their account • Answering account queries and general account queries • Solving problems and answering any complaints and escalating if necessary • Customer retentions • Meeting KPI’s Ideal Skills & Experience Someone who can comfortably address and demonstrate the following key abilities: • Minimum of 12 months experience working in a call centre or inbound retentions role • Strong customer service experience • Must be able to start on Monday 3rd September • Must be prepared to apply for a police clearance • Experience with order taking and complaint resolution • Must be open to a permanent position at the end of the assignment To Apply If you are interested in this position and have the experience required please Apply Online. Only online applications will be considered. If you have any questions before applying online please contact Hannah Pearson on 089229 1809 for a confidential discussion now.

If you are successful you will be contacted to discuss the position in more detail. All applications will be treated in the strictest of confidence. You can also sign up for job alerts on our website to keep up to date with our current vacancies www. Please note: if we do not have any current vacancies that match your skill set at the time of your application, we will keep you details on file for a period of six months and will contact you if a suitable vacancy arises during that time.

Kelly Services is a Fortune 500 company, operating in more than 30 countries and territories worldwide, with 25 years history in Australia and located in every major city nationwide. We deliver staffing solutions across temporary assignments, permanent placements, outsourced recruitment and HR consulting. Our core service lines include Commercial, Industrial, Trades, Engineering, Financial and Scientific resources divisions.


Kelly Services
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1 Oct 2018


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