Telco Business Process Management Consultant | NSW
Looking for a Business Process Management Consultant with a background in Telecommunications. Rubix Solutions are seeking a Business Process Management Consultant with a Telecommunications background to join a global company operating from North Sydney. This person will drive process workshops along with a large team, understand customer requirements and build E2E Telecommunications Business Processes based on eTOM, ITIL & industry framework i.
e. service delivery, service assurance and billing. Other duties include: Map processes using ARIS, Visio or any other process modelling tool Define KPI measurement and monitor framework for E2E Telecommunications Business Processes Lead improvement programs and workshops in managed services operations by deploying different improvement methodologies like Lean, Six Sigma Understand data structures/data bases, driving data measurement and analysis to deliver SLA/KPI performance reports Create case studies and work instructions of process deliverables Track report and manage process changes Deliver projects on-time and within budget Gather project and process improvement requirements and engage all relevant stakeholders Report issues to management Manage the relationship with the client Engage with the team to conduct data analysis Preferred experience and qualifications: 7-10 years in Telecommunications Business Processes (Design Process etc.
) ITIL/eTOM certification B.E./B.
Tech in Electronics and Telecommunications, Industrial Engineering Six Sigma Green Belt Data Analytics Certification Telecommunications Network Operations and IT Operations Knowledge of eTOM & ITIL frameworks and processes Service delivery and service assurance exp. Billing exp. The candidate should be self-motivated, driven, independent and be able to deal with pressure.
They should also have fantastic communication skills as this role will involve a level of people management. We can only accept applicants with citizenship or permanent residency and no candidates overseas will be considered. We cannot assist in obtaining sponsorship or a visa.
We look forward to speaking with you further. Please email CVs to chloerubixsolutions.net.
au. Immediate starts available..