Senior Salesforce Functional Engineer
Great opportunity to become part of our Product and Digital team at Service NSW, where you will work on Greenfield Projects within autonomous Product Teams. You will develop and deliver high-quality, reliable, reusable and maintainable code for our customer focused products in an agile environment, as you improve services provided to the citizens of NSW. We are going through some exciting changes and it is a great time to get involved if you are interested in furthering your test driven development and extreme programming skills.
About Service NSW Established in 2013, at Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience Our Product and Digital Team are at the forefront of these positive customer interactions and are leading the way forward for Governments around the globe. Primary Purpose of the Role Our Senior Product Engineers work collaboratively with customers and colleagues to deliver on Service NSW objectives, in particular providing an exceptional customer experience. This role demands strong product instincts, great communication skills, technical fluency and customer empathy.
An appreciation for lean start-up, agile and user-centred design values, principles and practices will also be put to use. This role will suit an individual who is curious, collaborative, flexible and has a learning mindset. Key responsibilities include: Lead end to end product development to deliver high quality products which are thoroughly tested and optimised Contribute to requirements analysis to enhance the quality of product solution design Prepare and maintain specialised code to enable product development, as well as enhancements to the existing code base Support iterative testing processes and continuously gather feedback to improve quality and reduce operational risk Develop guidelines and practices to enable a high performance product development and support the product roadmap Support communications and engagement activities that build organisational understanding of user-centred product development methodologies and other customer-centric approaches Essential Requirements: Functional experience in Service Cloud and Sales Cloud Experience configuring and maintaining Salesforce instances Proven experience in business analysis Ability to lead requirement gathering workshops An innate ability to translate data/facts/information into opportunities Outstanding communication skills Expertise in designing, sizing, implementing and testing Salesforce solutions Experience participating in scrum teams and using agile methodologies To learn more about this opportunity please view the Position Description Remuneration SNSW Grade 9/10- The package includes base salary range of $109,079 - $131,382, plus employer's contribution to superannuation and annual leave loading.
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