Customer Service Representative
A premier designer and supplier of property fixtures and fittings, GWA Group's market offering spans both the commercial and residential sectors. We have a proud history of creating industry game changers, and our beautiful products are on show in our Concept Centres. Committed to our ethos of Making Life Better, GWA is also invested in the future of water efficient technology.
About The Role An opportunity has become available for Customer Services Representative. Based in North West Sydney, NSW, this position will report to the Customer Services Team Leader and be responsible for Ensuring all customer orders are processed in an accurate and timely manner to meet agreed service standards. Ensuring customer enquiries are responded to in an accurate and timely manner to meet agreed service standards.
Ensuring all calls are answered in a friendly, helpful and timely manner, and ensuring resource is available at all times to exceed agreed telephone service standards. Maintaining and increasing knowledge through self-training in Caroma product and services offering, and Caroma's internal computer systems. Requirements The successful applicant will be able to competently demonstrate: Computer Literacy: Knowledge and skills in applying and using internal and external computer systems.
Relationship Skills: Ability to develop and maintain relationships with work colleagues and customers at all organisational levels internal and external to the organisation. Systematic: Methodical and organised in approach to work. Dependability: Reliable and responsible in working towards deadlines, fulfilling obligations and attendance at work.
Attention to detail: Careful about detail and thorough in completing work tasks Benefits At GWA, we offer competitive remuneration based on the role and the applicants level of experience along with a range of employee benefits and ongoing growth and development opportunities. Including: secondments and cross-divisional promotions working on cross-functional projects dedicated individual learning plans.