We have an exciting opportunity for a driven Reservations Agent to join our team. This position plays a critical role in providing exceptional customer service for guests of both The Old Clare Hotel and Kensington Street Social, and in the financial success of the hotel through developing and delivering effective revenue management and distribution strategies Key Outcomes & Deliverables Entering reservations from a variety of sources and undertaking associated administration for The Old Clare Hotel and Kensington Street Social (mainly using Opera and ResDiary). Being a direct point and first line of contact for guests, via both phone and email, for all reservations enquiries.
Monitoring accuracy of all bookings through appropriate checks and follow ups. Providing exceptional and personalised standard of customer service to all guests encountered as part of the reservations process. What are you like? Organised and efficient with great communication and customer service skills that really come to life over the phone and via email.
Ideally you'll have some experience in hospitality, specifically reservations or reception You might have an interest in learning learning about revenue management and reporting. Most importantly, you’ll have a good understanding of and be passionate about making sure guests experience exceptional, personalised service at every touch point with us. What’s good about working here? Small, close-knit team Design-led, historically rich aesthetic and amazing Chippendale location Flexible work environment Get a day off for your birthday Paid time off for charity Interesting and varied anniversary benefits Accommodation and restaurant discounts Does it sound like we might be right for you and you might be right for us? To apply: Please send us your CV outlining your relevant experience and achievements with a cover letter addressing the criteria outlined in this ad, and; In your cover letter, please also tell us about a time you delivered personalised service that went over and above what was expected of you.
About The Old Clare Hotel Stretching across two iconic heritage-listed buildings: The Clare Hotel pub and the Carlton & United Breweries Administration Building – the 62-room boutique hotel has been constructed with obsessive attention to aesthetics and concern for retaining the interesting features of both buildings. Situated along the re-developed Kensington Street precinct, The Old Clare Hotel is the first Australian hotel from the unconventional Unlisted Collection. With its rich, varied history and architecture, Chippendale has become the home of choice for dozens of art galleries, production houses, graphic and fashion design studios, plus Sydney’s most exciting new restaurants, cafés and bars.