Customer Service Officer

Location New South Wales


Temporary position to start ASAP Clerk Grade 3/4. Salary from $ 68,900pa plus superannuation Role based in Newington to 18 February 2019 Working with Us This opportunity sits within NSW Department of Primary Industries in the Biosecurity and Food Safety (BFS) branch which is responsible for the protection of the NSW economy, environment and community from biosecurity and food safety risks. This area also incorporates the NSW Food Authority.

The NSW Food Authority helps ensure food is safe and correctly labelled. The Authority works with local, state and national governments to provide confidence to consumers that food is safe, and provide certainty to those involved in the food supply chain of the requirements to achieve our objectives. About the Role This role will offer you the opportunity to join a team environment with other professionals in the NSW Food Authority and biosecurity Helplines.

Dealing with a diverse customer group, you will be representing the Biosecurity & Food Safety interface with the public by delivering excellence in customer service via Helplines and digital communications. We need your insight, skill, flexibility and resilience as you prioritise incoming communications, provide basic food safety and biosecurity advice and deal with multiple tasks. This is a rare opportunity to join a highly reputable NSW Government organisation.

For more detailed information please click here to review the Role Description About You Reporting to the Team Leader, Customer Service, you will be a motivated customer service professional who has a high level of customer focus. Your sound communication and problem solving skills will allow you to provide a high level of service to NSW DPI Biosecurity & Food Safety stakeholders. Applying for the Role We are keen to learn about what you can bring to this role so you should outline your suitability by briefly addressing this in a cover letter as well as supplying an updated copy of your resume with relevant skills and experience.

To be considered, all applications must be submitted electronically via the online application process. Closing Date: 11:55pm, Wednesday 11th July. Enquiries: Phillip Svoronos, Team Leader Customer Service, NSW DPI Biosecurity & Food Safety, T: 02 9741 4841 or E: phillip.

au A talent pool may be created from this recruitment action for ongoing and temporary roles of the same standard that may become available for filling over the next twelve months. The NSW Department of Industry is an inclusive workplace which promotes diversity and encourages flexible working arrangements..

Department of industry
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Package includes salary ($68,929 - $75,476), employer's contribution to superannuation and annual leave loading.


21 Jul 2018


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