About the Company This Queensland State Government Department requires a Complaints Officer to join their team on a temporary basis About the Role The purpose of this role is to manange and understand corrective prcoeedures regarding complaints against or to the organisation. Your duties will include: Assist office staff with corrective administration duties Handle enquiries with expert advice and detailed information at all times Managed complaint process, delegating and catagorising where appropriate Manage without formalities and conflict when possivle keeping all information confidential Maintain your position objectively always striving for the best outcomes for both parties Provide advice on matters of complexity Provide support and management of company portfolios Administration duties including but not limites to; investigation and preparation with multiple insurance claims, stakeholder negiotiatin with internal and external members of the organisaton. About You You will have previous experience in complaint and RTI management A high level of attention to detail A strong client focus A high level of professionalism Strong verbal and written communication skills Exceptional time management The ability to work autonomously as well as part of a team The Benefits Immediate Start Temporary assignment A supportive and friendly environment Attractive hourly rate Western Suburbs Location To apply, click the link and upload your current resume in word format.
If you would like to have a confidential discussion, please contact Lora-Ashleigh Hoppo on 07 3023 1000 , quoting ref no. JO-1803-87808 . Want to know more about Davidson? Visit us at www.