Transaction Support and Investigations Consultant - Banking and Financial Services
Job no: BFS-938915 Work type: Full time Location: Sydney Group: Banking and Financial Services Recruiter: Manny Wahidi Transaction Support & Investigations Consultant The Macquarie Banking and Financial Services (BFS) - Service Sales Centre & Operations division provides a consistent, yet specialised client experience for a range of client types. Our scalable business model is designed to provide the highest level of service for products such as cash, term deposits, money market, wrap, super, insurance, broking, business banking and mortgages. Description of Role: As a Transaction Support & Investigations consultant you will provide operational support to the Business Banking business within BFS.
This role requires a good understanding of the banking industry and related transactions and you will be responsible for ensuring that a wide range of clients’ financial needs are met. You will be the primary contact point for clients (both internal and external) and advisers and will be required to liaise with stakeholders and other financial institutions on a regular basis. Key Responsibilities include: Investigation of transactions originating from various financial institutions Manage expectations of key stakeholders regarding timing of high priority requests Find solutions that meet client's needs and result in the best outcome for the client Follow through on all agreed actions within the timelines agreed and manage the client's expectations of next steps Work within a team environment to solve/meet client needs Experience, Skills & Knowledge Required for the Role: Previous experience in banking preferred Highly articulate with strong verbal and written communication skills Key focus on risk management, understanding the implications when procedures are not followed Ability to deal with conflicting priorities and adapt to change with ease Exceptional interpersonal skills with proven ability to build and maintain relationships About us: Banking and Financial Services Group comprises Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients.
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If you're capable, motivated and can deliver, we want you on our team. We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.
Advertised: 20 Feb 2018 AUS Eastern Daylight Time Applications close:.