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Automotive Service Advisor

Autopact Pty Ltd
An exciting opportunity is now available for a Service Advisor to join the team at Blackburn Kia! As a Service Advisor for Blackburn Kia, you are part of the larger Autopact Group, which is one of Australia's largest automotive dealership groups with 28 dealerships along the eastern seaboard, representing 35 of the top car brands in Australia. This opportunity is ideal for a customer-focused Service Advisor who can deliver an exceptional customer service experience. This is a fantastic opportunity and your chance to further your career in the automotive industry, within a leading, national group! This role offers: 
  • Competitive base salary + an industry leading, uncapped commission structure!
  • Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, discounted health insurance and access to our Employee Assistance Program.
  • No weekend work!
  • Friendly culture with experienced and supportive management and many long-term staff.
  • You will be joining a national company with a clear and defined career path for those who want to progress themselves to the next level.
  • Extra opportunities to earn referral bonuses.
Responsibilities will include:
  • Greeting and serving customers for the service department.
  • Advising customers on vehicle updates regarding repairs or servicing.
  • Follow manufacturer and dealership warranty policies effectively and efficiently.
  • Planning, directing, monitoring and controlling various activities of the Service departments, under the guidance of the Service Managers.
  • Coordinating daily service appointments.
  • Accountability to meet individual and team targets.
  • Managing customer expectations.
  • Ensure customer satisfaction is achieved on a daily basis through excellent customer service.
  • Next day appointment preparation.
  • Effectively booking customers vehicle services in via email, phone or face-to-face.
  • Preparing Repair Order and Job Sheets in preparation of customer requests to be executed through the workshop.
  • Promptly invoicing customers.
  • Effectively address customer concerns.
Our ideal candidate will possess the following:
  • Prior experience as a Service Advisor or Service Technician.
  • The ability to explain the value of services and repairs.
  • The ability to work cooperatively in a team environment and autonomously.
  • A genuine care for external, and internal customers and the ability to de-escalate unhappy customers.
  • Be extremely organised with strong time management skills.
  • Previous experience using Era Power DMS (highly regarded).
  • The ability to work in a fast-paced environment.
  • Strong computer and literacy skills.
  • A passion for the automotive industry.
  • A high level of personal presentation is a must.
  • Manual drivers licence is essential.
If you've been looking for that long-term opportunity to be part of a high-performing business that looks after its people the way it should, don’t hesitate to apply! If you have the drive and ability to be an important key function of this successful team, you are encouraged to apply by forwarding a cover letter and your resume. Blackburn Kia, as part of the Autopact Group is an equal opportunity employer that values diversity in the workplace, we encourage all to apply. We offer excellent working conditions, benefits and the opportunity to join a business that provides a supportive working team environment. Please note that only successful applicants will be contacted.

Date13 November 2023

Location Blackburn, Melbourne VIC

type Full Time

Salary $70,000 – $100,000 per year

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